FAQ's | North Lakes & Surrounds Electrical

Frequently Asked Questions

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Frequently Asked Questions

Can I do my own electrical work?

No. It is illegal to complete your own electrical installations and repairs unless you are a fully qualified and licenced electrician.

What should I do if my safety switch trips?

Unplug all of your appliances, including any water/pool pump, dishwasher, washing machine. It is not sufficient to just turn off the switch at the wall as the appliances are still drawing a current; you must unplug the appliances. At your switchboard try to reset the tripped switch. If it resets successfully, then plug in your appliances one at a time, you may discover the faulty appliance during this process. If the switch will not reset, then you will need to call us for additional assistance.

How can I be assured you will show up when scheduled?

At the time of your job booking we will give you an approximate time of arrival within a 2-hour time period. We use an online job management system which is monitored by our office staff during business hours. We can monitor and track our technicians and identify if they are going to be running late or in some cases early!! Our friendly office staff will send a text message or call to advise of any delays. You will receive a text message from our technician when they are 10-20 minutes away from arriving at your property. Call us if you are ever concerned.

Do you travel outside of the North Lakes area?

Our business has certainly grown over the years and we now service the entire Moreton Bay Region and beyond.

How does the new Queensland Smoke Alarm Legislation affect me/my property?

For an existing owner-occupied home, the minimum requirement as at 01/01/2017 is that your smoke alarm must be of a photoelectric type which complies with Australian Standard (AS) 3786-2014, that your smoke alarm is not older than 10 years old and that your smoke alarm tests successfully.

If you have any queries about a home being sold, leased, being built or undergoing renovations, please give our office a call on 07-3053 3118.

What are your payment methods?

Our preferred payment methods are EFTPOS, VISA, Mastercard and ZipPay.

If you have a different question not here, please visit our homepage and submit your question into our contact form or call us on (07) 3073 7794

Reasons to Call Us

What can you expect from North Lakes & Surrounds Electrical?

Safety

We invest in your safety and ours.

Insured

We cover all the bases to protect your investment.

On Time

Every time!

Customer Service

Quality service and excellent communication.

Friendly Staff

Our team is approachable to answer any questions.

Clean Workspace

We do the work and leave it as we found it.

What our clients say…

    
 
 
       Posted on Google  
   
   Nicholas Williams 
 10/10/2026
 
 
 Trustindex verifies that the original source of the review is Google. Neil was very helpful in organising our data cabling in the house, Was very friendly and did a very good job and insured quality, Recommend this crew, we’ve used them a few times
  
 
      Posted on Google  
   
   Carolyn B 
 06/10/2026
 
 
 Trustindex verifies that the original source of the review is Google. Super friendly, helpful service from the first phone call through to their workshop. We needed 2 x15amp extension leads tested and tagged, they did a great deal. They may be based in North Lakes but they've got their vans set up ready to hit the road to your home and work. We had such a good experience. We can't recommend them enough for all electrical needs.
++
I'm big on good customer service from woe to go and quality of workmanship is an absolute must. I have no time for arrogance and treating people like they're idiots. If we all knew everything, you wouldn't be needed = your loss. If these things matter to you too, choose North Lakes and Surrounds Electrical like we did. 😄Sounds like an ad for them. Just a new customer who is sick of the bad service out there and we found a gem that's all.
  
 
      Posted on Google  
   
   Jan rutherford 
 01/10/2026
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service. A big thanks to Neil. Look forward to using theClipsal iconic light switches which are so easy to use and can be cleaned. Worth the extra. Highly recommend this company and Neil.
  
 
      Posted on Google  
   
   Robyn Hill 
 30/09/2026
 
 
 Trustindex verifies that the original source of the review is Google. Adam was very efficient and will use them again
  
 
      Posted on Google  
   
   Whitney Heiniger 
 29/09/2026
 
 
 Trustindex verifies that the original source of the review is Google. We've used North Lakes & Surrounds Electrical for a few years at our property in Mango Hill and they've always been fantastic. We recently had them decommission and upgrade lights and fixtures throughout our house as well as upgrade our ceiling fans. Have also had them install multiple appliances on previous occasions. All of the staff, from booking and quoting through to doing the work, are a pleasure to work with and the completed work is thorough and reasonably priced. Highly recommend!
  
 
      Posted on Google  
   
   Andrea Miljkovic 
 29/09/2026
 
 
 Trustindex verifies that the original source of the review is Google. Matthew and Adam were punctual, professional and friendly.
  
 
      Posted on Google  
   
   John John 
 21/09/2026
 
 
 Trustindex verifies that the original source of the review is Google. Great communication from start to finish.
Turned up on time and the electrician was very polite and friendly.
Cleaned up after himself. Would use them again and highly recommend them.
  
 
      Posted on Google  
   
   Claudia Bliss 
 17/09/2026
 
 
 Trustindex verifies that the original source of the review is Google. Arrived on time, great communication, fast service would definitely recommend. Will use again.
  
 
      Posted on Google  
   
   Jie Liu 
 14/09/2026
 
 
 Trustindex verifies that the original source of the review is Google. Neil did a professional job and provided excellent quality work. He carefully checked the smoke alarms, found the problems and replaced all of them. Now I feel much safe at home. We really appreciate your help.
  
 
      Posted on Google  
   
   Lyndon Scanlan 
 09/09/2026
 
 
 Trustindex verifies that the original source of the review is Google. Had Adam come out today to install new LED wall lights at our front door and replaced the last of our old Halogen downligths with new LEDs.

He did an amazing job, explained everything and provided recommendations on some fixes moving forward.

Would happily recommend the team if you need electrical work done.