Frequently Asked Questions
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FOR ALL CLIENTS
Frequently Asked Questions
Can I do my own electrical work?
No. It is illegal to complete your own electrical installations and repairs unless you are a fully qualified and licenced electrician.
What should I do if my safety switch trips?
Unplug all of your appliances, including any water/pool pump, dishwasher, washing machine. It is not sufficient to just turn off the switch at the wall as the appliances are still drawing a current; you must unplug the appliances. At your switchboard try to reset the tripped switch. If it resets successfully, then plug in your appliances one at a time, you may discover the faulty appliance during this process. If the switch will not reset, then you will need to call us for additional assistance.
How can I be assured you will show up when scheduled?
At the time of your job booking we will often give you an approximate time of arrival within a 2-hour time period. We use an online job management system which is monitored by our office staff during business hours. We can monitor and track our technicians and identify if they are going to be running late or in some cases early!! Our friendly office staff will send a text message or call to advise of any delays. You will receive a text message from our technician when they are 10-20 minutes away from arriving at your property. Call us if you are ever concerned.
Do you travel outside of the North Lakes area?
Our business has certainly grown over the years and we now service the entire Moreton Bay Region and beyond.
How does the new Queensland Smoke Alarm Legislation affect me/my property?
For an existing owner-occupied home, the minimum requirement as at 01/01/2017 is that your smoke alarm must be of a photoelectric type which complies with Australian Standard (AS) 3786-2014, that your smoke alarm is not older than 10 years old and that your smoke alarm tests successfully.
If you have any queries about a home being sold, leased, being built or undergoing renovations, please give our office a call on 07-3053 3118.
What are your payment methods?
We accept EFTPOS, VISA, Mastercard, online bank transfer, cash or cheque payment
If you have a different question not here, please visit our homepage and submit your question into our contact form or call us on 07 3053 3118
Reasons to Call Us
What can you expect from North Lakes & Surrounds Electrical?
We invest in your safety and ours.
We cover all the bases to protect your investment.
Quality service and excellent communication.
We do the work and leave it as we found it.