Frequently Asked Questions

If you can't see the answer, call us and we'll help!

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Frequently Asked Questions

Can I do my own electrical work?

No.  It is illegal to complete your own electrical installations and repairs unless you are a fully qualified and licenced electrician.

What should I do if my safety switch trips?

Unplug all of your appliances, including any water/pool pump, dishwasher, washing machine. It is not sufficient to just turn off the switch at the wall as the appliances are still drawing a current; you must unplug the appliances.  At your switchboard try to reset the tripped switch.  If it resets successfully, then plug in your appliances one at a time, you may discover the faulty appliance during this process.  If the switch will not reset, then you will need to call us for additional assistance.

How can I be assured you will show up when scheduled?

At the time of your job booking we will often give you an approximate time of arrival within a 2-hour time period.  We use an online job management system which is monitored by our office staff during business hours.  We can monitor and track our technicians and identify if they are going to be running late or in some cases early!!  Our friendly office staff will send a text message or call to advise of any delays.  You will receive a text message from our technician when they are 10-20 minutes away from arriving at your property.  Call us if you are ever concerned.

Do you travel outside of the North Lakes area?

Our business has certainly grown over the years and we now service the entire Moreton Bay Region and beyond.

How does the new Queensland Smoke Alarm Legislation affect me/my property?

For an existing owner-occupied home, the minimum requirement as at 01/01/2017 is that your smoke alarm must be of a photoelectric type which complies with Australian Standard (AS) 3786-2014, that your smoke alarm is not older than 10 years old and that your smoke alarm tests successfully.

If you have any queries about a home being sold, leased, being built or undergoing renovations, please give our office a call on 07-3053 3118.

What are your payment methods?

We accept EFTPOS, VISA, Mastercard, online bank transfer, cash or cheque payment

Do you offer an after-hours/emergency service?

Yes.  We have a staff member on call and available to assist 24 hours a day, 7 days a week.

If you have a different question not here, please visit our homepage and submit your question into our contact form or call us on 07 3053 3118

Reasons to Call Us

What can you expect from North Lakes & Surrounds Electrical?

We invest in your safety and ours.


We cover all the bases to protect your investment.

On Time

Every time!
Available 24/7

Customer Service

Quality service and excellent communication. 

Friendly Staff

Our team is approachable to answer any questions.

Clean Workspace

We do the work and leave it as we found it.

What our clients say…

  • Thank you North Lakes & Surrounds Electrical!! Rob and his team are always fantastic to deal with, faultless service, always great communication, and always on time !
    Absolutely love the text app that lets me know exactly when you are arriving and from what location.
    Recently had our new air conditioner unit installed, They have also done all our fans, upgraded power points and shed lights.
    Thanks again for a top service !

  • Received amazing service from this company. They genuinely care about the customer and providing quality work. We always recommend them to anyone who needs an electrician 👍🏻

  • Had these guys here twice and found them to be VERY obliging and friendly and were up to date with standards that another electrician was saying couldn't be done. Recommend them highly to anyone that needs work done

  • Fantastic company. The team came to our home to do a number of different jobs for us, they completed the work quickly, efficiently and with a friendly smile. As much as I tried to keep the kids out of the way, they were amazing at working around them, thank you so much 😁

  • Our company manages over 700 properties in the north side of Brisbane and we use North Lakes & Surrounds Electrical for all our emergency jobs and most of our regular jobs. They are friendly, efficient, and provide outstanding service to our landlords. Looking forward to a long business relationship.

North Lakes & Surrounds Electrical MEM | Servicing Moreton Bay Region
North Lakes & Surrounds Electrical ME Safety | Servicing Moreton Bay Region
North Lakes & Surrounds Electrical Club Clipsal | Servicing Moreton Bay Region
North Lakes & Surrounds Electrical Maintenance Manager