Frequently Asked Questions

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Frequently Asked Questions

Can I do my own electrical work?

No.  It is illegal to complete your own electrical installations and repairs unless you are a fully qualified and licenced electrician.

What should I do if my safety switch trips?

Unplug all of your appliances, including any water/pool pump, dishwasher, washing machine. It is not sufficient to just turn off the switch at the wall as the appliances are still drawing a current; you must unplug the appliances.  At your switchboard try to reset the tripped switch.  If it resets successfully, then plug in your appliances one at a time, you may discover the faulty appliance during this process.  If the switch will not reset, then you will need to call us for additional assistance.

How can I be assured you will show up when scheduled?

At the time of your job booking we will give you an approximate time of arrival within a 2-hour time period.  We use an online job management system which is monitored by our office staff during business hours.  We can monitor and track our technicians and identify if they are going to be running late or in some cases early!!  Our friendly office staff will send a text message or call to advise of any delays.  You will receive a text message from our technician when they are 10-20 minutes away from arriving at your property.  Call us if you are ever concerned.

Do you travel outside of the North Lakes area?

Our business has certainly grown over the years and we now service the entire Moreton Bay Region and beyond.

How does the new Queensland Smoke Alarm Legislation affect me/my property?

For an existing owner-occupied home, the minimum requirement as at 01/01/2017 is that your smoke alarm must be of a photoelectric type which complies with Australian Standard (AS) 3786-2014, that your smoke alarm is not older than 10 years old and that your smoke alarm tests successfully.

If you have any queries about a home being sold, leased, being built or undergoing renovations, please give our office a call on 07-3053 3118.

What are your payment methods?

Our preferred payment methods are EFTPOS, VISA, Mastercard and ZipPay.

If you have a different question not here, please visit our homepage and submit your question into our contact form or call us on (07) 3073 7794

Reasons to Call Us

What can you expect from North Lakes & Surrounds Electrical?

We invest in your safety and ours.


We cover all the bases to protect your investment.

On Time

Every time!

Customer Service

Quality service and excellent communication. 

Friendly Staff

Our team is approachable to answer any questions.

Clean Workspace

We do the work and leave it as we found it.

What our clients say…

peter ramsay
peter ramsay
Very cheerful service. Quick and friendly
Behnam Taheri
Behnam Taheri
Robert and his team did amazing job
Sarah Loudon
Sarah Loudon
As always amazing service. Thank you for fixing the lights. Much appreciated.
Jared Morgan (jaredmorgs)
Jared Morgan (jaredmorgs)
I had the team visit my place to install power into my garage and fix up other niggling issues discovered after taking ownership. I was very impressed with the way they installed power into the garage. The downlight solution they put into the kitchen was neat and tidy and made the kitchen feel more open. Fitment of Clipsal iconic light switches and power points have really modernized the look at the house and are a great addition.
Michael Saccasan
Michael Saccasan
North Lakes & Surrounds Electrical are always on time and very professional. We have used them several times, most recently for installing outside power points on a separate fuse. Also they installed our ceiling fans with lights, bathroom 3 in 1s and changed power points. Also they supplied and installed a range hood in our kitchen. They always clean up before they leave and overall we are more than satisfied with their work they perform and the reasonable rates they charge. We would never use anyone else and would not hesitate at all to recommend then to anyone.
Anthony Ronchese
Anthony Ronchese
We've had the team do a couple of jobs for us now. On both occasions they friendly, professional and very informative. We'll definitely use them again for any future jobs.
Brent Nolan
Brent Nolan
This is the second time we have used this company and like before the team have down an excellent job. Will be using them again for the next step very soon.
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North Lakes & Surrounds Electrical ME Safety | Servicing Moreton Bay Region
North Lakes & Surrounds Electrical Club Clipsal | Servicing Moreton Bay Region
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