Frequently Asked Questions

If you can't see the answer, call us and we'll help!

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Frequently Asked Questions

Can I do my own electrical work?

No.  It is illegal to complete your own electrical installations and repairs unless you are a fully qualified and licenced electrician.

What should I do if my safety switch trips?

Unplug all of your appliances, including any water/pool pump, dishwasher, washing machine. It is not sufficient to just turn off the switch at the wall as the appliances are still drawing a current; you must unplug the appliances.  At your switchboard try to reset the tripped switch.  If it resets successfully, then plug in your appliances one at a time, you may discover the faulty appliance during this process.  If the switch will not reset, then you will need to call us for additional assistance.

How can I be assured you will show up when scheduled?

At the time of your job booking we will often give you an approximate time of arrival within a 2-hour time period.  We use an online job management system which is monitored by our office staff during business hours.  We can monitor and track our technicians and identify if they are going to be running late or in some cases early!!  Our friendly office staff will send a text message or call to advise of any delays.  You will receive a text message from our technician when they are 10-20 minutes away from arriving at your property.  Call us if you are ever concerned.

Do you travel outside of the North Lakes area?

Our business has certainly grown over the years and we now service the entire Moreton Bay Region and beyond.

How does the new Queensland Smoke Alarm Legislation affect me/my property?

For an existing owner-occupied home, the minimum requirement as at 01/01/2017 is that your smoke alarm must be of a photoelectric type which complies with Australian Standard (AS) 3786-2014, that your smoke alarm is not older than 10 years old and that your smoke alarm tests successfully.

If you have any queries about a home being sold, leased, being built or undergoing renovations, please give our office a call on 07-3053 3118.

What are your payment methods?

We accept EFTPOS, VISA, Mastercard, online bank transfer, cash or cheque payment

Do you offer an after-hours/emergency service?

Yes.  We have a staff member on call and available to assist 24 hours a day, 7 days a week.

If you have a different question not here, please visit our homepage and submit your question into our contact form or call us on 07 3053 3118

Reasons to Call Us

What can you expect from North Lakes & Surrounds Electrical?

We invest in your safety and ours.


We cover all the bases to protect your investment.

On Time

Every time!
Available 24/7

Customer Service

Quality service and excellent communication. 

Friendly Staff

Our team is approachable to answer any questions.

Clean Workspace

We do the work and leave it as we found it.

What our clients say…

  • Received amazing service from this company. They genuinely care about the customer and providing quality work. We always recommend them to anyone who needs an electrician 👍🏻

  • I use North Lakes & Surrounds Electrical as an adjunct to my business offering my customers a reliable, professional, timely and cost efficient service. Give them a call and get a quote you won't be disappointed. Chris COOLPOOLCARE

  • Really happy with the service provided and everyone was very professional and friendly to deal with. Their communication was excellent and they let me know when they would arrive and were on time. Their prices were really reasonable and I would definitely use them again. So refreshing to be able to find tradespeople that you can rely on!

  • Fantastic experience having these guys in our home. Wouldn't consider any other company to do work for us. We've used North Lakes & Surrounds Electrical for 8 years now and every job has been carried out with superior service, excellent communication and nothing is a bother. Thanks for your latest efforts, a big job for us and we're beyond pleased with your great work (and clean up).

  • Would highly recommend Rob & his team.. No job too small, very professional & great service. Keep up the good work 🙂

North Lakes & Surrounds Electrical MEM | Servicing Moreton Bay Region
North Lakes & Surrounds Electrical ME Safety | Servicing Moreton Bay Region
North Lakes & Surrounds Electrical Club Clipsal | Servicing Moreton Bay Region
North Lakes & Surrounds Electrical Maintenance Manager