Frequently Asked Questions
If you can't see the answer, call us and we'll help!
Frequently Asked Questions
No. It is illegal to complete your own electrical installations and repairs unless you are a fully qualified and licenced electrician.
Unplug all of your appliances, including any water/pool pump, dishwasher, washing machine. It is not sufficient to just turn off the switch at the wall as the appliances are still drawing a current; you must unplug the appliances. At your switchboard try to reset the tripped switch. If it resets successfully, then plug in your appliances one at a time, you may discover the faulty appliance during this process. If the switch will not reset, then you will need to call us for additional assistance.
At the time of your job booking we will often give you an approximate time of arrival within a 2-hour time period. We use an online job management system which is monitored by our office staff during business hours. We can monitor and track our technicians and identify if they are going to be running late or in some cases early!! Our friendly office staff will send a text message or call to advise of any delays. You will receive a text message from our technician when they are 10-20 minutes away from arriving at your property. Call us if you are ever concerned.
Our business has certainly grown over the years and we now service the entire Moreton Bay Region and beyond.
For an existing owner-occupied home, the minimum requirement as at 01/01/2017 is that your smoke alarm must be of a photoelectric type which complies with Australian Standard (AS) 3786-2014, that your smoke alarm is not older than 10 years old and that your smoke alarm tests successfully.
If you have any queries about a home being sold, leased, being built or undergoing renovations, please give our office a call on 07-3053 3118.
We accept EFTPOS, VISA, Mastercard, online bank transfer, cash or cheque payment
Yes. We have a staff member on call and available to assist 24 hours a day, 7 days a week.
If you have a different question not here, please visit our homepage and submit your question into our contact form or call us on 07 3053 3118
Reasons to Call Us
What can you expect from North Lakes & Surrounds Electrical?
We invest in your safety and ours.
We cover all the bases to protect your investment.
Quality service and excellent communication.
We do the work and leave it as we found it.
What our clients say…
Very happy with the service and standard of work done. Our house was left clean of dirt and dust from the cutting etc of the plasterboard. Our ceiling fans have also been installed better than before so there is no more vibrations. We found them to be very good value for money. Good service, helpful and friendly, very reasonably priced. We would not hesitate to recommend them and definitely would use them again.Vanessa
Highly recommend North Lakes and Surrounds Electrical after our first experience with this company recently. Professional and thoughtful in communication and timekeeping. Andre is a gem. A lovely young man, very personable and knowledgable who helped us tremendously with his investigative skills in a complex alarm system , so a big thanks to him. Hayley in the office a delight to speak to. Thank you for ensuring everything went smoothly.Judith